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FAQ

  • Wig policy??
    For all wig orders JPHAIRCARE requires that all customers fill out a wig offer form. Wig order form will allow you to customize your wig order to your liking. “Custom” wig order has a turn around of 10-20 days after purchase date, depending on the details of the wig. Business days include Monday- Friday excluding weekend and holidays. However we do offer RUSH services with this option you can jump the line, the fee of $100 can be added to your total. Wig or extensions can be ordered online, picked up in salon or scheduled online to have it installed (appointment required). All wigs/ extensions can be shipped out of state, a shipping fee is applied to each order. Once order is placed a tracking number will be provided once your order has shipped.
  • Are wig measurements required?
    To ensure a perfect fit yes measurements are required. Meanwhile are only required for custom wigs. If you purchase a Premade wig this measurement will not be custom sized unless the wig originally is larger than the customers head size.
  • Wigs offered by JP Haircare??
    Frontal full lace wigs: (mostly HD) are factory made wigs from our hair supplier. They are customized in salon can be shipped out of state or installed in the salon. Custom Wigs: Cuztom made with sewing machine with frontal or closure piece. Cutom wigs can be customized for a more natural look. All wigs can be shipped or installed in the salon.
  • Return/Refund Policy
    JP Haircare will honor exchange request for any products within 7 days of receiving your order with being accompanied by purchase receipt. Product be in new condition, unused, unopened and in original packaging to qualify for exchange. Due to the nature of our products, refunds are not allowed.
  • How long is shipping??
    After order is complete allow up to 7-10 days before receiving package through USPS. Although shipping time may vary during the peak/ holiday season.

Contact Form

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VISIT US

650 Marshall Ave.

Memphis, TN

OPENING HOURS

Monday : closed
Tuesday- Friday: 8am-6pm
Saturday: 8am-12pm

CUSTOMER SERVICE

901-620-8424

jphaircaresalon@gmail.com

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